Shipping Policy

SHIPPING DELIVERY POLICY
Last updated April 15, 2025

This Shipping & Delivery Policy is part of our Terms and Conditions ("Terms") and should be therefore read alongside our main Terms:
mypinknow.com/pages/terms-and-conditions.

Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.

WHAT ARE MY SHIPPING DELIVERY OPTIONS?

Free Shipping

We offer free USPS Ground Advantage shipping on Orders over $100.

Shipping Fees

We also offer shipping at the following rates:

Shipping Met

If you select a shipping option, we will follow up after you have placed the order with any additional shipping information.

All times and dates given for delivery of the products are given in good faith but are estimates only.

Shipping is a flat $4.99 charge on all orders. Orders over $100.00 (before tax) ship FREE. Express shipping is a flat $15.00 charge.

Orders will ship when ALL items are available. If one or more of your items are marked as "Pre-Order" or show a future availability date in the product listing, your order will be held until all items are available. Please note that availability dates are estimates and may vary by a few days. Items are shipped to the address provided by the customer.

Please ensure all shipping information is correct. We are not liable for shipping errors due to incorrect shipping information. Please create an account and ensure your contact information and shipping address are current and correct.

We ship by USPS and tracking information is available on request. We are not responsible for packages delayed, damaged, lost or undelivered by USPS or Express carrier.

We package our items safely and securely, but once it enters the postal system, it is out of our hands (literally). Insurance is available upon request by customer. Request must be received within 3 hours of placement of the order.

All items ship (unless otherwise noted) via USPS Ground Advantage. We typically ship within 2 - 6 Business Days of a paid order, so please allow at least 10 days for your package to arrive.

Free Shipping Orders may not be combined to reach the threshold for free shipping.

The method of shipping offered at no cost under these terms is
"Standard Shipping" i.e. First Class Mail or Ground Advantage. In the event that a customer would like priority shipping, they would be responsible for the whole shipping amount.

DO YOU DELIVER INTERNATIONALLY?
We do not offer international shipping at this time.

ARE THERE OTHER SHIPPING RESTRICTIONS?
Not all shipping methods are available for certain items.
Orders only ship on business days, which are Monday - Friday.
Shipments to APO/FPO addresses require additional processing time after delivery to the military post office.

WHAT HAPPENS IF MY ORDER IS DELAYED?

If delivery is delayed for any reason, we will let you know as soon as possible and will advise you of a revised esimtated date for delivery.

QUESTIONS ABOUT RETURNS? 

If you have questions about returns, please review our Return Policy: mypinknow.com/pages/return-policy.

HOW CAN YOU CONTACT US ABOUT THIS RETURN POLICY? 

If you have any further questions or comments, you may contact us by:

• Email: info@mypinknow.com
• Online Contact Form: mypinknow.com/pages/contact